Shipping

Last Dates For Christmas Orders 2018

*Important to Note – Please ensure that personalised gifts from the ‘Special Occasions’ range are ordered as early as possible as these designs are made to order.  The dates given below are a guide for us to ensure we have a enough time to package your orders and have them in the post on time for christmas.  If you need any help or have a last minute order, then don't hesitate to contact us.

Collections

Destinations

 

Christmas delivery

Times

Special Occasions

Ireland

 

Tuesday 18th

December

 

UK/NI

 

Monday 17th

December

 

Europe

 

Monday 10th

December

 

 

USA/Rest of The World

 

Wednesday 5th

December

 

 

 

All Other Collections

Ireland

 

Wednesday 19th

December

 

NI/UK/Europe

 

Monday 17th

December

 

USA/Rest of The World

 

Wednesday 5th

December

Deliveries Home & Abroad

We aim to dispatch all orders (except the ‘Special Occasions’) within 3-7 working days provided the item/items are in stock even if you opted to add a personalisation.  For items ordered in our ‘Special Occasions’ range we aim to dispatch within 7-10 days as these are hand painted to order.  Should you find yourself in a hurry for delivery, then please contact us and we will be happy to help rush an order through if at all possible.  We will send an email to confirm the day your order has left us, but you can add your telephone number on at the checkout to receive a mobile telephone update.

Cost of delivery with estimated delivery times

Country

Cost

Delivery Times

 

 

 

Ireland

Free

1-3working

days

 

 

 

NI/UK

Free since

14th November 2018 

3-5 working

days

 

 

 

Europe

€15

5-10 working

days

 

 

 

USA/Rest of the world

€20

5-12 working

days

 

All our orders are shipped with An Post by recorded delivery and therefore a signature is required.  As we do not deliver in person we are unable to pass on any special requests or provide time of delivery etc.  You can choose a different postal address to avoid delays or having to collect directly from the post office if you miss your delivery.  Please bear in mind that none collected items will only be held for a short number of days by An Post and then returned to us.  Should this happen we will have to charge a fee for posting the item out again.  From time to time delays may occur in delivery times, which are outside of our control.  Currently we do not have a tracking system in place but we can provide a tracking number on request should you have any concerns.

Returns or damages

With regard to any items in our ‘Special Occasions’, changes cannot be rectified where incorrect information has been provided at the time of placing the order. Therefore please ensure that you have all the details correct at the time of ordering, such as Fada’s etc.  If you think you have made an error, contact us as soon as possible. 

Obviously we don’t want you to have to return an item but if you find you have changed your mind, then you should return your purchase within 14 days of receiving delivery.  If this is the case you will be expected to pay the cost of delivery to us in its original packing without any damage in order to receive a refund.  Website returns to: Black Hen Designs, Feigh, Lisacul, Ballaghaderreen, Co Roscommon, F45FX60.

Should an order arrived damage however, we will arrange either a refund or replace the item to the customer’s satisfaction.  We may request proof of damage to help with enquiries through our delivery service