Frequently Asked Questions
Who delivers my order?
All orders are currently posted with An Post & GLS Couriers recorded delivery, so that they can be tracked and traced.
Do I need a postcode?
Yes, this is required to complete an order online and it also helps the delivery company.
Do I receive a notification that my order has been shipped?
Yes, we now send notification along with a tracking number by email the day your order is dispatched. You can also add your telephone number again after checkout is completed to receive an SMS update.
How long for delivery?
See our Shipping and Returns
Can I ship to a different address?
Of course you can especially if you know you may not be at home when the postman calls or you want to send your order directly to someone special.
What happens if I miss my parcel?
An Post should leave a note to say that they have attempted delivery. You will need to bring this note along with ID to the specified post office to get your parcel. See shipping and returns for estimated delivery times.
How can I pay?
Currently we accept credit card payments through stripe.
Can I pay for an order over the phone?
No we are unable to take a card over the phone and also we prefer to receive orders directly online as we are usually in the workshop and not always in the office. The website has been made to make ordering as simple as possible with us and also this way it means we have all your details to process an order correctly and efficiently.
Which items can be personalised?
Among our collections we have a number of designs in our ‘Occasions’ for such events as weddings, christening and new born baby gifts which we personalise on the glass. But now we offer an optional extra to personalise selected designs by replacing the title with the wording of your choice which is written in pencil on the mount. Details must be added in the fields that appear beside the product. These include designs in the collections known as Medium portrait/landscape and large glass paintings.
How are the designs made?
Each one is individually hand painted on glass and framed by ourselves here at Black Hen. We do our very best to accurately represent each item in our photography. However, we have no control over our customers monitor settings (colours, resolution, etc). We cannot guarantee the colour will be exactly as they appear on the website but they are hand painted making each one just as special as the next.
Who’s the designer?
Andrew Pain designs each and every one with a little imput from his wife Vida.
Do we do commissions?
Sadly not, our lovely customers already have us really busy keeping up with orders for what we sell online and in the shops. See stockists for a shop near you or simple order online as we can now personal selected designs with wording written on the mount.
Can we make changes to the design?
No, all our designs start life off as a sketch and eventually become the geometrical shapes that you see. A lot of work goes into developing the style, composition and colour and therefore changes would only compromise the artwork.