Frequently Asked Questions
Who delivers my order?
All orders are currently posted with An Post & GLS Couriers recorded delivery, so that they can be tracked and traced.
Do I need a postcode?
Yes, this is required to complete an order online and it also helps the delivery company.
Do I receive a notification that my order has been shipped?
Yes, we now send notification along with a tracking number by email the day your order is dispatched. You can also add your telephone number again after checkout is completed to receive an SMS update.
How long for delivery?
See our Shipping and Returns
Can I ship to a different address?
Of course you can especially if you know you may not be at home when the postman calls or you want to send your order directly to someone special.
What happens if I miss my parcel?
An Post should leave a note to say that they have attempted delivery. You will need to bring this note along with ID to the specified post office to get your parcel. See shipping and returns for estimated delivery times.
How can I pay?
Currently we accept credit card payments.
Can I pay for an order over the phone?
No we are unable to process card payments over the phone.
Which items can be personalised?
Among our collections we have a number of designs in our ‘Occasions’ for such events as weddings, christening and new born baby gifts which we personalise on the glass. But now we offer an optional extra to personalise selected designs by replacing the title with the wording of your choice which is written in pencil on the mount. These include designs in the collections known as Medium portrait/landscape and large glass paintings. Please contact us for details.
How are the designs made?
Each one is float mounted on 2mm plexiglass to give a lovely soft cast shadow and then framed by ourselves here at Black Hen. We do our very best to accurately represent each item in our photography. However, we have no control over our customers monitor settings (colours, resolution, etc). We cannot guarantee the colour will be exactly as they appear on the website but they are hand painted making each one just as special as the next.
Who’s the designer?
Andrew Pain designs each and every one with a little imput from his wife Vida.
Do we accept commissions?
Can we make changes to the design?
No, all our designs start off life as a sketch and eventually become the geometrical shapes that you see. A lot of work goes into developing the style, composition and colour and therefore changes would only compromise the artwork.