Deliveries will be shipped from 31st march 2023 as closed for a few days. Many thanks. 

Cost of Shipping

Ireland & NI - Free Shipping on orders €65 or more - delivery times 2-4 working days from dispatch

UK (excl. Channel Islands)  €9 & we cover the balance for P&P - delivery times 3-5 working days (Please provided contact number for recipient)

No additional Customs or Vat Duty applied to any order regardless of value as we deal with all the paperwork & customs charges.  Due to brexit requirements we now have to include documentation displaying the cost of the item with all orders on the outside of the packaging but no invoice inside with the order.

Europe  - 15 Euro - delivery times 4 -7 working days from dispatch (we are based in Republic of Ireland-Europe) Some areas/Islands affected so contact us for details

USA & Canada - 20 Euro - delivery times 4- 9 working days from dispatch

Prices are based on delivery to one address only (cannot be split).

Deliveries Home & Abroad

Currently we are dispatching all orders including personalised on time within 1-3 working days.  Please provide a full postal code and a contact number of the recipient for delivery purposes. We will send an email to confirm the day your order has left with a tracking number. 

All our orders are shipped with An Post & GLS couriers by recorded delivery in order to be tracked.  Couriers will send an email the day your parcel is out for delivery and if the time doesn't suit then GLS couriers now offer a free service called Flex delivery.

Please bear in mind that if a parcel is not accepted or collected, it will be returned to us and we will incur another charge from the courier. Contact number should be provided for the recipient where possible. 

Returns, exchanges or damaged items

Obviously we don’t want you to have to return an item but if you find you have changed your mind or wish to exchange an item, then you should return your purchase within 14 days of receiving delivery.  If this is the case you will be required to pay the cost of delivery to us in its original packing without any damage in order to receive a full refund excluding any shipping costs incurred.  If you require an exchange, then you will be need to pay for the P&P on the shipping of the exchanged item, which will be advised in advance.

Special Occasions & New Arrivals exchanges or returns cannot be made nor can changes be rectified where incorrect information has been provided at the time of placing the order. Therefore please ensure that you have all the details correct at the time of ordering, such as Fada’s etc.  If you think you have made an error, contact us as soon as possible. 

Website returns to: Black Hen Designs, Feigh, Lisacul, Ballaghaderreen, Co Roscommon, F45FX60.

"Hi everyone. i would like to share a few of my thoughts on this subject with you.

Running a small business will always have some kind of impact on our enviroment and we are very aware of this .

The natural world is very important to me. Its what i draw obviously but more than that its what i love.

So what do we do to reduce any unesssesary harm to our surroundings? firstly packaging.

completely unavoidable, packaging is everywhere. changing from any plastic to cardboard was an easy first step for us. Waste cardboard is all used in our garden for compost or mulching around trees.

We print and frame everything here at home ourselves and make a quality product that is designed to last for many years. This reduces any wastage greatly.

Low energy lighting, geo thermal heating and efficient work practices all help in a small way.

Lastly, we are working with our suppliers where possible and encouraging them to make the same changes.

Thats all for now"

Andrew

 Send us a photo of your black hen designs - we'd love to see their new home x