Shipping

Cost of Shipping

Ireland & NI - Free Shipping on orders €65 or more - €5 otherwise, delivery times 2-4 working days from dispatch

UK (excl. Channel Islands)  €9 & we cover the balance for P&P - delivery times 3-5 working days from dispatch - No additional Customs or Vat Duty  (Please provided contact number for recipient)

Europe  - 15 - delivery times 4 -7 working days from dispatch (we are based in Republic of Ireland-Europe) Some areas/Islands affected so contact us for details

USA & Canada - 20 - delivery times 4- 9 working days from dispatch

Prices are based on delivery to one address only (cannot be split).

Deliveries Home & Abroad

Currently we are dispatching all orders including personalised on time within 1-3 working days.  Please provide a full postal code and a contact number of the recipient for delivery purposesWe will send an email to confirm the day your order has left with a tracking number. 

All our orders are shipped with An Post & GLS couriers by recorded delivery in order to be tracked.  Couriers will send an email the day your parcel is out for delivery and if the time doesn't suit then GLS couriers now offer a free service called Flex delivery.

Please bear in mind that if a parcel is not accepted or collected, it will be returned to us and we will incur another charge from the courier. Contact number should be provided for the recipient where possible. 

Returns, exchanges or damaged items

If you find you have changed your mind and wish to return your purchase, then you should contact us within 14 days of receiving delivery in order to cancel.  Postage for returns will be paid by the customer and refunds will be made less delivery cost at the time of purchase, where applicable.  If you require an exchange, then you will have to cover the P&P costs on the shipping for the exchanged item and for re-posting, which will be advised in advance.  All goods should be returned in their original packaging in a resellable condition.  The above also applies to UK customers and any customs or taxes will be deducted from any refund when returned. 

Please note, we do not exchange or except returns on items bought through one of our stockists.

Special Occasions & New Arrivals exchanges or returns cannot be made nor can changes be rectified where incorrect information has been provided at the time of placing the order. Therefore please ensure that you have all the details correct at the time of ordering, such as Fada’s etc.  If you think you have made an error, contact us as soon as possible. 

Website returns to: Black Hen Designs, Feigh, Lisacul, Ballaghaderreen, Co Roscommon, F45FX60.