Cost of Shipping
Ireland - Free Shipping on orders €50 or more - delivery times 2-4 working days from dispatch
NI - Free shipping on orders €50 and €5 otherwise - delivery times 2-4 working days from dispatch
UK (excl. Channel Islands) €9 & we cover the balance for P&P - delivery times 3-5 working days (Please provided contact number for recipient)
No additional Customs or Vat Duty applied to any order regardless of value as we deal with the paperwork & customs charges. Due to brexit requirements we now have to include documentation displaying the cost of the item with all orders on the outside of the packaging but no invoice inside with the order.
Europe - 15 Euro - delivery times 4 -7 working days from dispatch (we are based in Republic of Ireland-Europe) Some areas/Islands affected so contact us for details
USA & Canada - 20 Euro - delivery times 4- 9 working days from dispatch
Prices are based on delivery to one address only (cannot be split).
Deliveries Home & Abroad
Currently we are dispatching all orders including personalised on time within 1-3 working days. Please provide a full postal code and a contact number of the recipient for delivery purposes. If ordering from our personalised range please take a moment to check the details are correct by looking back over your order confirmation, as errors cannot be changed and there is a charge to remake the order. We will send an email to confirm the day your order has left with a tracking number, this is updated to your order confirmation and you can add your mobile number to receive SMS updates once you complete your transaction.
Its advisable to keep an eye on your tracking number for updates either from accessing the order confirmation or from the emails sent by the courier (from time to time these emails may appear in a spam or promotional folders).
All our orders are shipped with An Post & GLS couriers by recorded delivery in order to be tracked. Couriers will send an email the day your parcel is out for delivery and if the time doesn't suit then GLS couriers now offer a free service called Flex delivery,
Please bear in mind that if a parcel is not accepted or collected, it will be returned to us and we will incur another charge from the courier. Contact number should be provided for the recipient where possible.
Returns, exchanges or damaged items
Obviously we don’t want you to have to return an item but if you find you have changed your mind or wish to exchange an item, then you should return your purchase within 14 days of receiving delivery. If this is the case you will be required to pay the cost of delivery to us in its original packing without any damage in order to receive a full refund excluding any shipping costs incurred. If you require an exchange, then you will be need to pay for the P&P on the shipping of the exchanged item, which will be advised in advance.
With regard to any items in our Special Occasions & New Arrivals exchanges or returns cannot be made nor can changes be rectified where incorrect information has been provided at the time of placing the order. Therefore please ensure that you have all the details correct at the time of ordering, such as Fada’s etc. If you think you have made an error, contact us as soon as possible.
Website returns to: Black Hen Designs, Feigh, Lisacul, Ballaghaderreen, Co Roscommon, F45FX60.
Should an order arrived damage however, we will arrange either a refund or replace the item to the customer’s satisfaction. We may request proof of damage to help with enquiries through our delivery service