Cost of Shipping
Ireland - Free Shipping on orders €45 or more - delivery times 2-4 working days from dispatch
NI - Free shipping on orders €50 and €5 otherwise - delivery times 2-4 working days from dispatch
UK (excl. Channel Islands) €8 & we cover the balance for P&P - delivery times 4 -7 working days
No additional Customs or Vat Duty applied to any order regardless of value as we deal with the paperwork & customs charges. Due to brexit requirements we now have to include documentation displaying the cost of the item with all orders.
Europe - 15 Euro - delivery times 4 -7 working days from dispatch
Canada - 20 Euro - delivery times 4- 9 working days from dispatch
USA - 25 Euro - delivery times 4- 9 working days from dispatch
Delivery times may vary due to ongoing restrictions due to COVID19. Prices are based on delivery to one address only (cannot be split).
Deliveries Home & Abroad
Currently we are dispatching all orders including personalised on time within 1-3 working days. Please provide a full postal code and a contact number of the recipient for delivery purposes. If ordering from our personalised range please take a moment to check the details are correct by looking back over your order confirmation, as errors cannot be changed and there is a charge to remake the order. We will send an email to confirm the day your order has left with a tracking number, this is updated to your order confirmation and you can add your mobile number to receive SMS updates once you complete your transaction.
All our orders are shipped with An Post & GLS couriers by recorded delivery in order to be tracked. Couriers will send an email the day your parcel is out for delivery and if the time doesn't suit then GLS couriers now offer a free service called Flex delivery, click on the link and watch this video to see how this works GLS Flex Delivery
Please bear in mind that if a parcel is not accepted or not collected, it will be returned to us and we will incur another charge from the courier. Should this happen we will have to charge a fee for posting the item out again along with any customs/vat charges where applicable. From time to time delays may occur in delivery times, which are outside of our control.
COVID19 NOTICE UPDATE
Whilst orders continue to be shipped recorded delivery, in order to keep everyone safe during COVID19, courier drivers will sign the scanners on behalf of the consignee in their presence when deliveries are taking place. Please note that deliveries may take a little longer to arrive as courier drivers are now very busy countrywide. We so much appreciate your support at this time and supporting Irish made. Please stay safe. Vida & Andrew
Returns or damages
Obviously we don’t want you to have to return an item but if you find you have changed your mind or wish to exchange an item, then you should return your purchase within 14 days of receiving delivery. If this is the case you will be expected to pay the cost of delivery to us in its original packing without any damage in order to receive a full refund excluding any shipping costs incurred. If you require an exchange, then you will be required to pay for the P&P (& any damage incurred along the way) on the shipping of the exchanged item, which will be advised in advance.
With regard to any items in our Special Occasions & New Arrivals exchanges or returns cannot be made nor can changes be rectified where incorrect information has been provided at the time of placing the order. Therefore please ensure that you have all the details correct at the time of ordering, such as Fada’s etc. If you think you have made an error, contact us as soon as possible.
Website returns to: Black Hen Designs, Feigh, Lisacul, Ballaghaderreen, Co Roscommon, F45FX60.
Should an order arrived damage however, we will arrange either a refund or replace the item to the customer’s satisfaction. We may request proof of damage to help with enquiries through our delivery service