Whilst we are sure that you will be delighted with your purchase from us here at Black Hen Designs, we are happy to offer a money back guarantee on all unpersonalised items if you are not happy. We offer a 7 day money back guarantee, so simply contact us within seven days of receiving your item and return it in the original condition & agreed time limit. A refund will then be issued less postage and packing and any relevant bank charges.
Personalised items cannot be returned where details have been incorrectly provided. Personalised items can only be returned if damaged in transit. In the case of damage; a full refund or replacement item will be offered. This does not affect your statutory rights.