Delivery & Postage
The last date to order online for delivery to NI, the UK & Europe for Christmas is on Friday 15th December. For delivery here in Ireland the last date for none personalised gifts is Sunday 17th December, for all Personalised gifts orders must be received by Friday 15th December. Unfortunately, for deliveries in the US & Worldwide has now passed. Otherwise, you can check out our stockists page for a shop near you if you would like to choose your gift in person.
All our designs are individually hand painted and so if a product is in stock we usually ship within 2-5 working days. Also as all our Personalised designs are handmade to order, we aim to ship within 7-10 working days. Delivery times are approximate and at times delays may occur which are beyond our control, especially at Christmas time. As we don’t have an online tracking service, orders are sent without notification but you are welcome to contact us if you want to know the progress of your order and we will be happy to help.
If you need a rush order – please let us know and we will do our best for you.
Postage Charges & delivery times
We base our delivery times on An Post who we use to ship our products and therefore, changes may occur from time to time within this delivery service which are outside of our control. We cannot accept responsibility for items being returned or not collected from postal depots/postal offices if the information provided is correct and a charge will be made to redeliver. We cannot control delivery times within your area and we ask that you ensure that all postal details are correct at the time of submitting an order and note that all items must be signed for upon delivery. Please see the chart below for guidelines on shipping costs and delivery times. If you do not see the country you wish to ship too, then please contact us directly with your wish list and we will calculate the shipping costs.
|Location||Order Value||Shipping Costs||Delivery Times|
|Ireland & N.I||€20.00 & over||Free||1-3 working days|
|Great Britain||€20.00 & over||€5.00||3-5 working days|
|Europe||€20.00 & over||€15.00||4-7working days|
|Rest of the World||Up to €20.00||€10.00||5-10 working days|
|€20.01 & up||€20.00||5-10 working days|
Whilst we are sure that you will be delighted with your purchase from us here at Black Hen Designs, we are happy to offer a money back guarantee on all unpersonalised items if you are not happy. We offer a 7 day money back guarantee, so simply contact us within seven days of receiving your item and return it in the original condition & agreed time limit. A refund will then be issued less postage and packing and any relevant bank charges.
Personalised items cannot be returned where details have been incorrectly provided. Personalised items can only be returned if damaged in transit. In the case of damage; a full refund or replacement item will be offered. This does not affect your statutory rights.